WebHave your remote customer uninstall the BeyondTrust client, reboot their computer, and then run the executable file again. Make sure your remote customer has disabled any software firewalls that might be blocking outbound connections. Some examples of these include McAfee Security, Norton Security, and Zone Alarm. WebNov 16, 2024 · Your customer can also choose to view your screen at 8 bits for the fastest performance, 16 bits for a medium quality of image and performance, or 32 bits for the highest image resolution. You can also choose to share mouse and keyboard control with your remote customer.
Sumeet Singh - Tier 2 Help Desk Specialist - Peraton
WebJun 24, 2024 · Start a Bomgar Support Session via Email Invitation. ... (TSP) it's important to realize that screen sharing and remote access is a new and possibly unnerving thing to a lot of people. Your job is to make the end user comfortable with the use of this tool and to prevent surprises and misunderstandings. WebTo start screen sharing with a representative from the BeyondTrust Remote Support customer client, follow the steps below. Open the BeyondTrust Remote Support … boxing maple ridge
BeyondTrust: Screen Sharing and Presentations - GROK …
WebFeb 13, 2024 · Last updated on Feb 13, 2024. Bomgar is a remote support solution that allows support technicians to remotely connect to a customer's computer. Using the Bomgar Representative Console, technology … WebWhile screen sharing, use annotation tools to draw on the remote user's screen. Drawing tools, including a free-form pen and scalable shapes, can aid in training remote users. ... Allow customers to restrict screen sharing to specific applications. BeyondTrust Cloud URL: Bomgar Cloud is now BeyondTrust Cloud. New Cloud customers will now ... WebWhen you share your screen with your customer during a support session, your customer will be able to see either your entire desktop or only those applications you have chosen … gus gorilla willy\u0027s wonderland